- Martin, Vivien, 1947-
- Henderson, Euan S.
- Charlesworth, Julie, 1964-
- Health services administration -- Great Britain
- Social work administration -- Great Britain
- 0415493889 (hbk.) :
- 9780415493888 (hbk.)
- 0415493897 (pbk.) :
- 9780415493895 (pbk.)
- 0203856937 (ebk)
- 9780203856932 (ebk)
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- Includes bibliographical references and index.
- Part 1: The Manager and the Team 1. Your job as a manager in health and social care 2. Improving your effectiveness as a manager 3. Management and leadership 4. Understanding motivation 5. Values and vision Part 2: Managing for Service Users 6. What do your service users want? 7. Mapping the service environment 8. Engaging with service users 9. Managing outcomes for service users Part 3: Managing Services 10. Managing processes 11. Working with a budget 12. Service planning, accountability and risk Part 4: Managing Improvement 13. Quality in services 14. Working with standards 15. Management control 16. Developing effective performance 17. Managing change 18. Planning and managing projects
University of Huddersfield Library Catalogue