- Radcliffe Publishing Ltd.,
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- Includes bibliographical references and index.
- Deconstructing the consultation: Consultations - the good, the bad and the difficult * Models and milestones * In the beginning * Building rapport * Speaking the patient's language * Managing feelings - your own and the patient's * Getting patients to tell you what's wrong * Summarising and reflecting * Giving information to patients * Safety netting and ending * Managing time * Transactions in consultations * You, the patient and the computer * Looking after yourself * Tools and techniques for learning and improving consultation skills: Knowing where to start and what to learn * How adults learn * Working with colleagues to improve your consultation skills * Case discussion * Getting and giving effective feedback * Using role play to help with consultation techniques * Videoing * Consultation skills and the RCGP * Making a personal learning plan
University of Huddersfield Library Catalogue