Supervision in the hospitality industry : applied human resources.

• Miller, Jack E., 1930-
• Walker, John R., 1944-
• Drummond, Karen Eich.

• Hospitality industry -- Personnel management

• Wiley,

• 0471657484 (hbk)

• Previous ed.: 2002.
• Includes bibliographical references and index.
• Preface. -- PART 1. SUPERVISION AND HR MANAGEMENT AND LEADERSHIP. -- Chapter 1. The Supervisor as Manager. -- The Supervisor's Role. -- Obligations and Responsibilities of a Supervisor. -- The Supervisor in the Middle. -- Obligation to Owners. -- Obligations to Guests. -- Obligations to Employees. -- So Who's Number One?. -- Functions of Management. -- The Reality. -- Theories of People Management. -- Scientific Management. -- Human Relations Theory. -- Participative Management. -- Humanistic Management. -- Managerial Skills. -- Technical Skills. -- Human Skills. -- Conceptual Skills. -- Personal Skills and Qualities. -- Tips for New Supervisors. -- Key Points. -- Key Terms. -- Review Questions. -- Activities and Applications. -- Web Activity. -- Related Websites -- Chapter 2. The Supervisor as Leader. -- You and Your People. -- The Jobs and the Workers. -- Characteristics of Leaders. -- The Nature of Leadership. -- Leadership Styles. -- The Old-Style Boss. -- Theory X and Theory Y. -- Situational Leadership. -- Transactional Leadership. -- Practices of Leaders. -- Empowerment. -- Developing Your Own Style. -- Ethics. -- The Supervisor as Mentor. -- Key Points. -- Key Terms. -- Review Questions. -- Activities and Applications. -- Web Activity. -- Related Websites -- PART 2. THE WORKPLACE. -- Chapter 3. Equal Opportunity in the Workplace. -- Equal Opportunity, Diversity, and Inclusion in the Workplace. -- Equal Employment Opportunity Laws. -- EEO and the Hiring Process. -- Negligent Hiring. -- Equal Opportunity in the Workplace: What Every Supervisor Needs to Know. -- Q & A: Race, Ethnicity, Color - What Practices are Discriminatory? -- Interviewing. -- Diversity. -- Why Does Cultural Diversity Matter?. -- Developing Cross-Cultural Interaction. -- How to Increase Personal Awareness. -- Learning about Other Cultures. -- How to Recognize and Practice Cross-Cultural Interaction. -- The Value of Cultural Diversity. -- Managing Diversity and In.

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